The Next Generation HR


The emergence of cutting edge technologies has brought drastic changes in the world of business.  In today’s fast-paced world of business, the ability to adapt must be necessary in order for the organization to maintain its foothold in the market. Being able to adapt to new methods is a characteristic any successful organization must have. A change may occur in so many ways in the organization, and companies are now starting to see the importance of continuous development of each department’s structure. As we have mentioned in our previous article which is the 7 key obstacles to business success, change management and ease of use of new self-service technology may not adequately emphasize especially on the roll-out. This often leads to the resistance of implementing new self-service technologies and organizational structures.  Many people fear that as technology develops, it will take over the workplace.

Thus, this is why change management is so important to have a smooth transition. When employees are more engaged, the transition can happen quickly and will definitely save the organization’s time and resources. As we have tackled the key obstacles to business success and why today’s HR service delivery model is failing, let’s find out what the next generation of HR looks like.

Moving to a new generation of HR model can significantly benefit the organization. As per Bersin & Associates, high-impact HR organizations go far beyond the provision of low cost-services to focus on activities that will strengthen business performance. According to Bersin & Associates, companies that effectively implement this new generation HR model will have the following advantage.



1. More Strategic

HR will possess the structure, skills, and capabilities that will ensure that the business can achieve a competitive advantage through its human capital strategy.


2. Guided by metrics and measurement

HR will have the analytical and technological infrastructure to provide the business with an ample amount of information to make fact-based decisions.


3. Flawless in executing the fundamentals

HR can effectively and efficiently deliver HR services to managers, employees, and applicants, through the help of technology and by appropriate use of internal shared services capabilities and co-sourcing or outsourcing arrangements.


4. Effective in supporting line managers

HR will now empower line managers to become good people managers by providing enhanced operational support and easy-to-use tools.


5. Cost Effective

HR will become more cost-effective in delivering services by redirecting transactional work to shared services or by outsourcing vendors and by deploying appropriate HR technology.

It is true that the transition from the previous HR service delivery model to the new model is indeed difficult. The organization will encounter a lot of problems in order to fully implement the next generation HR service delivery model. We all know that some employees tend to resist when it comes to implementing new processes. By helping employees understand the benefits of change, you can create a workplace that is open-minded to embrace change. Through a formal way of communicating with employees, organizations can disseminate the information on why change is taking place in the workplace and how it will going to benefit them in the end.



To know more about the next generation HR service delivery model and how it can help your business, you may attend the Business Savvy HRPB Development Program on March 19-20, 2019 at Marco Polo Hotel. For more details, you may visit or email


Source: Mercer and Bersin & Associates



Essentials of Managing Change and Employee Transition
MAY 30-31, 2019

Adjusting to organizational changes is always a challenge, and resistance to such change is a very common human response. This program provides a transition process for individuals going through change and a change leadership framework to understand resistance to change and how to manage it. The organization must have a systematic approach when dealing with […]

The Influential Partner
June 18-19, 2019

The Influential Partner is a part of the MasterClass Series for HR Business Partner which is a globally and professionally developed program for the HR Professionals to meet the demands and changing environment of the organization. This module takes you on a journey on how to build a credible and productive relationship in the workplace. It highlights […]

Positive Discipline
June 20-21, 2019

This program reinforces the participant’s working knowledge of acceptable standards of behavior in the company. They will understand the role of positive discipline in correcting employee performance problems and help achieve a positive turn-around in performance. Learn and apply the basic concepts behind “due process” through case study analysis. They will be given opportunity to […]

Effective Conflict Resolution and Solving Employee Performance Issues through Mediation
June 27-28, 2019

Conflict comes in many forms in the business world, involving people and practices. Mediation is an effective means of dispute resolution for any dispute without requiring a third party determination. In this program, the participants learn the basics and conflict management. They will understand concepts and models in mediation as an effective vehicle for conflict […]

Managerial Leadership
July 11-12, 2019

Join us this July 11-12, 2019 for our Managerial Leadership Program. Learn the difference between Management and Leadership, and acknowledge the key role of managerial leadership in achieving results. Practice the key management skills of Planning, Organizing and Controlling, as well as leadership skills of staffing and team building. Leadership is an important factor of […]

Building a Culture of Innovation in the Workplace
July 11-12, 2019

Organizations (profit or non-profit) are facing change like never before. Driving forces to this change include a rapidly expanding marketplace (globalization), and increasing competition, diversity among consumers, availability of and accessibility to new forms of technology and even a changing workplace culture. Creativity and innovation are keys to the success of a business. Leaders need […]

Strategic Decision Making
July 18-19, 2019

Strategic Decision making is a process of making long term decisions, which affect the way the company moves forward. It is vital for the organization to plan, analyze and properly execute their plans. Learn how to assess complex situations, analyze problems, and manage risks. This will allow participants to be able to recommend decisions, which […]

Coaching for Higher Performance
July 30-31, 2019

Leaders has a crucial role in achieving the goals and strategies of their organization or company. They act as drivers of the Organization, steering the hired Human Capital that act as key resources and talents in the path that the Organization wants to achieve. Coaching is nowadays recognized and used as a Leadership and Management […]


Subscribe to receive our latest updates

View our clients’ testimonials