The Next Generation HR


The emergence of cutting edge technologies has brought drastic changes in the world of business.  In today’s fast-paced world of business, the ability to adapt must be necessary in order for the organization to maintain its foothold in the market. Being able to adapt to new methods is a characteristic any successful organization must have. A change may occur in so many ways in the organization, and companies are now starting to see the importance of continuous development of each department’s structure. As we have mentioned in our previous article which is the 7 key obstacles to business success, change management and ease of use of new self-service technology may not adequately emphasize especially on the roll-out. This often leads to the resistance of implementing new self-service technologies and organizational structures.  Many people fear that as technology develops, it will take over the workplace.

Thus, this is why change management is so important to have a smooth transition. When employees are more engaged, the transition can happen quickly and will definitely save the organization’s time and resources. As we have tackled the key obstacles to business success and why today’s HR service delivery model is failing, let’s find out what the next generation of HR looks like.

Moving to a new generation of HR model can significantly benefit the organization. As per Bersin & Associates, high-impact HR organizations go far beyond the provision of low cost-services to focus on activities that will strengthen business performance. According to Bersin & Associates, companies that effectively implement this new generation HR model will have the following advantage.



1. More Strategic

HR will possess the structure, skills, and capabilities that will ensure that the business can achieve a competitive advantage through its human capital strategy.


2. Guided by metrics and measurement

HR will have the analytical and technological infrastructure to provide the business with an ample amount of information to make fact-based decisions.


3. Flawless in executing the fundamentals

HR can effectively and efficiently deliver HR services to managers, employees, and applicants, through the help of technology and by appropriate use of internal shared services capabilities and co-sourcing or outsourcing arrangements.


4. Effective in supporting line managers

HR will now empower line managers to become good people managers by providing enhanced operational support and easy-to-use tools.


5. Cost Effective

HR will become more cost-effective in delivering services by redirecting transactional work to shared services or by outsourcing vendors and by deploying appropriate HR technology.

It is true that the transition from the previous HR service delivery model to the new model is indeed difficult. The organization will encounter a lot of problems in order to fully implement the next generation HR service delivery model. We all know that some employees tend to resist when it comes to implementing new processes. By helping employees understand the benefits of change, you can create a workplace that is open-minded to embrace change. Through a formal way of communicating with employees, organizations can disseminate the information on why change is taking place in the workplace and how it will going to benefit them in the end.



To know more about the next generation HR service delivery model and how it can help your business, you may attend the Business Savvy HRPB Development Program on March 19-20, 2019 at Marco Polo Hotel. For more details, you may visit or email


Source: Mercer and Bersin & Associates



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