11,760.00

(VAT Exclusive)

December 12-13, 2024

11,760.00

VAT Exclusive

December 12-13, 2024

Course Description

The quality of service an organization provides to its customers could spell the difference between success and failure. As competition increases among organizations, customers get preoccupied with the quality of service they receive in their everyday transactions, especially with the new normal.

To the customers, every person they deal with within the organization IS THE COMPANY. On-the-spot performance by the front liners determines the outcome of the transaction — do you keep or lose the customers?

Course Objectives

At the end of the program participants will be able to:
– Gain a deeper insight on the crucial role they play every time they deal with a customer,
– Enhance quality customer service skills through effective communication.
– Improve the efficiency, effectiveness, transparency and accountability of service delivery
– Develop practical solutions for the improvement of services

Target Audience

Employees, Supervisors, Managers, and Directors

This training program is not covered by DBM circular 563, item 2.2 for government agencies.

Why Choose HURIS?

ADVANCED METHODOLOGIES

HURIS, Inc. enables the business transformation of its clients through advanced methodologies.

VALUE-DRIVEN BUSINESS SOLUTIONS

HURIS, Inc. provides expert, comprehensive, and value-driven business solutions and services, focusing on human resource business processes, ranging from the set-up of organizations to post-employment management.

TAILOR-FIT L&D

HURIS, Inc. designs and conducts learning and development programs that address the needs of corporate leaders and future leaders of those clients so that they reach their organizational goals and optimum efficiency.