The quality of service an organization provides to its customers could spell the difference between success and failure. As competition increases among organizations, customers get preoccupied about the quality of service they receive in their everyday transactions especially with the new normal. To the customers, every person they deal within the organization IS THE COMPANY. On-the-spot performance by the frontliners determines the outcome of the transaction — do you keep or lose the customers?
At the end of the three-day program, participants will be able to:
• Gain a deeper insight on the crucial role they play every time they deal with a customer,
• Enhance quality customer service skills through effective communication.
• Improve the efficiency, effectiveness, transparency and accountability of service delivery
• Develop practical solutions for the improvement of services.